Overview
At Laferla, we understand that a cancelled flight is more than just an inconvenience: It can disrupt your entire travel itinerary. To help you navigate these situations with confidence, this article outlines the essential information regarding your rights, what costs may be recoverable, and how your Laferla Travel Insurance policy provides protection..
When Can I Claim for a Cancelled Flight?
While airlines are generally responsible for rebooking passengers or providing refunds for the flight itself, Laferla Travel Insurance acts as an additional safety net for non-refundable expenses and unforeseen costs.
Coverage typically applies if the cancellation is due to specific insured events, such as:
- Adverse weather conditions that make flying unsafe.
- Unexpected strike action or industrial disputes.
- Technical faults or mechanical breakdowns.
- Personal medical emergency capable of preventing you from flying (depending on your specific policy tier) which must have been documented otherwise, it won't be covered.
What Expenses Can I Claim?
If your flight is cancelled, you may be eligible to claim for:
- Non-Refundable Expenses: Costs for accommodation, car rentals, or excursions that you have already paid for but can no longer use or recover from the provider.
- Additional Travel Costs: Extra expenses incurred to reach your destination or return home if the alternative transport provided by the airline is insufficient.
- Cancellation Charges: Fees imposed by travel agents or tour operators due to the disruption.
How Do I Make a Claim?
To ensure your claim is processed efficiently, please follow these steps:
- Obtain Official Documentation: You must request a written statement from the airline operator confirming the reason for the cancellation and the duration of the delay.
- Request Refunds from the Source: Before filing an insurance claim, you must first attempt to recover costs directly from the airline or your travel provider.
- Collate Your Receipts: Keep all original invoices, receipts for additional expenses, and your original booking confirmation.
- Visit our Online Claims Portal to submit your documentation.
Our team will review your case against your policy terms and contact you promptly.
NOTE:
Coverage depends on the specific terms of your policy. We recommend reviewing your Schedule of Benefits to confirm your limits and any applicable excess.
For full coverage details, check your policy or contact our team.
Need More Help?
Contact support on info@laferla.com.mt or submit a ticket.